Shipping policy

Thank you for shopping with M Horizon. We are committed to delivering your orders safely and on time.

Order Processing :-
All orders are processed within 1–3 business days after payment confirmation.
Custom printed and personalized products may require 3–7 business days for production before shipping.
Orders are processed Monday to Friday, excluding UAE public holidays.
Shipping Time
Estimated delivery times are:
UAE: 1–3 business days after dispatch.
GCC Countries: 3–7 business days.
International: 7–14 business days (depending on destination and customs clearance).
Please note that delivery times are estimates and may vary due to courier delays, weather, or customs procedures.

Shipping Charges :-

Shipping charges are calculated at checkout based on your delivery location and order size.

Promotional free shipping offers, when available, will be displayed on our website.
Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or SMS with a tracking number so you can monitor your delivery.
Incorrect Address :-
Please ensure your shipping address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Damaged or Lost Packages :-
If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery or the expected delivery date. We will work with the courier to resolve the issue as quickly as possible.
Customs and Duties:-
For international orders, customers are responsible for any customs duties, import taxes, or additional fees charged by their country's customs authorities.
Contact Us :-
If you have any questions about shipping or your order, please contact our customer support team through our Contact Us page or by email Horizonpsouq@gmail.com.

We are happy to assist you.